Frequently Asked Questions

Orders in metro cities (Mumbai, Delhi NCR, Bengaluru, Hyderabad, Chennai, Kolkata) typically arrive within 2 to 3 business days. For all other destinations across India, delivery takes between 3 to 5 business days. Orders placed before 1:00 PM are dispatched on the same business day.

We offer 100% Free Shipping on all prepaid and Cash on Delivery orders above ₹499. For orders totaling below ₹499, a nominal flat shipping fee of ₹49 is charged to cover handling and logistics.

As soon as your package leaves our center, you will receive an SMS and email with an express tracking link and AWB tracking number. You can also view live milestones anytime inside your Order History.

Yes. All MADISHA skincare and haircare formulations are dermatologically tested and pH-balanced. We avoid parabens, harsh sulfates, phthalates, and aggressive chemical bleaching agents. However, as with all active botanical products, we recommend conducting a patch test on your inner forearm 24 hours prior to first full application.

Absolutely. We love animals. We never test any raw ingredient or finished product on animals, nor do we partner with laboratories that conduct animal experimentation.

We support all major payment modes: UPI (Google Pay, PhonePe, Paytm), Credit & Debit Cards (Visa, MasterCard, RuPay), Net Banking (50+ banks in India), and Cash on Delivery (COD) across serviceable pincodes.

During Checkout, enter your code in the "Have a Coupon Code?" box and click "Apply". You can also explore live discounts on our Offers & Combos page.

We offer a 7-day replacement and return guarantee for items that arrive damaged, defective, or incorrect. Our courier will pick up the item from your doorstep for free. For full details, review our Refund & Return Policy.