🗓️
7-Day Return Window
From the date of delivery confirmation
🔄
Free Reverse Pickup
Our courier collects from your doorstep
💳
5–7 Days Refund
Directly returned to original payment source
1. Return and Exchange Eligibility
We stand behind the superior quality of every MADISHA formula. You may initiate a return or exchange within 7 days of delivery under the following circumstances:
- The item arrived physically damaged, cracked, or leaking during transit.
- You received an incorrect product, wrong shade, or incomplete combo package.
- The product has a verifiable manufacturing defect.
Hygiene & Safety Advisory: Due to strict cosmetic safety and hygiene protocols, personal care and cosmetic items cannot be returned once the protective inner seal has been peeled or opened, unless verified as defective or damaged upon arrival.
2. How to Initiate a Return or Replacement
Initiating a return is simple and straightforward:
- Email our concierge at support@madisha.in or message us via WhatsApp at +91 98765 43210.
- Include your Order ID (e.g. #ORD-10023) and 2–3 clear photographs or a short video demonstrating the issue.
- Our verification team will review and approve your request within 24 business hours.
- We will dispatch our courier partner to pick up the item from your doorstep at zero cost to you.
3. Refund Settlement Timelines
Once the returned item is received at our facility and passes basic quality verification, your refund will be processed immediately:
- Prepaid Orders (Cards, NetBanking, UPI): The full amount will be credited back to your original source account within 5 to 7 business days.
- Cash on Delivery (COD) Orders: Our team will securely collect your bank account details (Account Number, IFSC) or UPI VPA to execute an instant NEFT/IMPS transfer within 24 to 48 hours of verification.